Frequently Asked Questions

Product Quality and Natural Fabrics

1. What is the quality of your products?
We are committed to offering the highest quality products, crafted from natural materials like cotton, wool, silk, linen, and leather. These materials ensure durability and comfort, and we offer a 12-month warranty against defects to guarantee your satisfaction.

2. Why choose natural fabrics over synthetic materials?
Natural fabrics are more breathable, durable, and eco-friendly compared to synthetic materials. They feel better against the skin, often have hypoallergenic properties, and reduce environmental impact due to their biodegradability.

3. Are natural fabrics durable?
Yes, natural fabrics are known for their durability, especially when cared for properly. Wool and leather, for instance, can last for years and even become softer over time.

4. Do natural fabrics require special care?
Natural fabrics do benefit from extra care. For example, gentle washing is ideal for cotton and silk, while wool should be air-dried to prevent shrinkage. We include care instructions with each product to help you keep it in top condition.

5. Are natural fabrics comfortable in all seasons?
Absolutely. Cotton and linen are breathable and ideal for warmer weather, while wool provides warmth during colder months. Silk adapts to body temperature, making it comfortable year-round.

6. Do natural fabrics have hypoallergenic benefits?
Yes, materials like cotton and silk are gentle on the skin and free from the harsh chemicals found in synthetic fabrics, making them ideal for those with sensitive skin.

Shipping, Returns, and Customer Support

7. What payment methods do you accept?
We accept major credit cards like Visa, Mastercard, American Express, Discover, Diners Club, as well as Apple Pay. Simply select your preferred payment option at checkout.

8. How long will it take to receive my order?
Delivery times vary based on location, but most items arrive within 10-14 days.

9. How much is shipping, and where do you ship to?
We offer free shipping on all orders within the continental U.S. and Alaska.

10. What is your return and exchange policy?
Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return or exchange it within 90 days of receiving it. Visit our Returns and Exchanges page for instructions.

11. How can I contact your customer support team?
Our customer support team is here to help! You can reach us via our Contact Us page or email us at [saintartphilly2023@outlook.com].

12. Where are you located?
We are based in Smithfield, RI, as a family-owned small business operating since 2022 and officially incorporated in July 2023.